Privacy Policy

Last updated: August 25, 2026

At El Mariachi Market, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit or make a purchase from elmariachimarket.com, how we use it, and when it may be shared with service providers.

Information We Collect

When you visit our website or place an order, we may collect information that is necessary to provide our services and process your purchase.

Information You Provide to Us

When you place an order or contact us, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment and transaction information
• Information you provide when contacting our customer service team

We use this information to process and fulfill your orders, arrange delivery, provide invoices and order confirmations, communicate with you about your order, and provide customer support.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Time zone
• Pages and products you view
• Search terms
• How you interact with our website
• Cookie and similar tracking information

This information helps us operate our website, understand how customers use it, improve our online store, and provide a better shopping experience.

How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations and invoices
• Communicate with you about your orders
• Respond to customer service inquiries
• Help prevent fraud and unauthorized transactions
• Improve our website, products, and services
• Send promotional or marketing communications when you have chosen to receive them

Shopify

Our online store is powered by Shopify, which provides the e-commerce platform we use to sell our products and process orders.

Your information may be processed by Shopify as necessary to provide services such as checkout, payment processing, customer accounts, analytics, and other store functionality.

You can learn more about Shopify's privacy practices through Shopify's Privacy Policy.

Shipping

When you place an order, we may share the information necessary to fulfill and deliver your order with our shipping providers, including Canada Post.

This may include your name, shipping address, contact information, and order-related information required to deliver your package.

Sharing Your Personal Information

We may share your personal information with service providers that help us operate our business and provide services to you.

These may include:

• Shopify, which powers our online store
• Payment processing providers
• Shipping and delivery providers, including Canada Post
• Service providers that help us operate, maintain, or improve our website

We may also disclose personal information when required by law or when necessary to comply with a legal request, protect our rights, prevent fraud, or protect the safety of our customers and business.

We do not sell your personal information.

Marketing Communications

If you choose to receive marketing communications from us, we may use your email address to send information about our products, promotions, new products, and other updates from El Mariachi Market.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to provide essential website functionality and improve your shopping experience.

Cookies may be used to:

• Keep products in your shopping cart
• Maintain your checkout session
• Remember certain preferences
• Understand how visitors use our website
• Improve website performance and functionality
• Support analytics and marketing features where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Order Information and Retention

When you place an order, we retain the information necessary to maintain our business records, process your order, provide customer service, comply with legal and accounting requirements, and resolve potential disputes.

We retain personal information only for as long as reasonably necessary for these purposes or as required by applicable law.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

If you would like to make a privacy-related request or have questions about how we handle your information, please contact us using the contact information provided on our website.

Children's Privacy

Our website is not intended to knowingly collect personal information from children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact El Mariachi Market through the contact information provided on our website.

El Mariachi Market
Website: elmariachimarket.com